FAQ
Questions, answered by the electricians
Pick the tab that fits: your home, your business, or your electric car.
Still not sure?
Call 0116 496 0173. Weekdays 7:30 to 18:00, and you speak to an electrician.
Call usIs the fixed price really fixed?
Yes. The price in writing is the price you pay, unless you add work or we open something up and find a fault nobody could have seen. If that happens, we stop, show you, and price it before we carry on.
How soon can you start?
Small jobs and EICRs usually within three working days, consumer units within a week, rewires in about three weeks. The estimator shows the next free day for each job.
Do you clean up after yourselves?
Dust sheets down before tools come out, a hoover round at the end of every day, and old fittings taken away. Chases are filled and left ready to paint.
Will I get a certificate?
Every job gets one: an Electrical Installation Certificate for new circuits and boards, a Minor Works Certificate for alterations, and building control notification where the law says so.
What does the workmanship guarantee cover?
For five years, anything we fitted that fails because of how we fitted it. We come back and put it right at no charge. Parts carry the maker's warranty on top.
Do you work outside opening hours?
Yes. Shops, offices and surgeries often need the power off when nobody is in. Evening and weekend work is priced up front, with no surprise uplift on the invoice.
Can you test a whole building for our insurer?
We carry out commercial EICRs and portable appliance testing, per distribution board and per item. You get one report your insurer and landlord will both accept.
Do you offer maintenance contracts?
For multi-site landlords and small businesses we offer an annual plan: emergency lighting tests, a set response time and a single monthly invoice. Ask for a quote.
Are you insured for commercial work?
Yes, £2m public liability and £10m employer's liability. Certificates are available on request before we start.
How long does an EV charger install take?
Half a day for most houses. Long cable runs, a post instead of a wall, or an earthing upgrade can make it a full day.
Which chargers do you fit?
We fit a small range of 7 kW smart chargers we trust, tethered or untethered, all with off-peak scheduling and load management. If you have already bought one, we can fit that too.
Can I charge from a normal socket instead?
For occasional top-ups, yes. Every night on a three-pin plug is slow and puts a long, heavy load on a socket that was not designed for it. A wall charger is about three times faster.
What about flats and shared drives?
We need the freeholder's or neighbour's permission in writing and a route for the cable that stays on your supply. We can quote once we know where the car parks.
Rather see a price?
The estimator prices our five most common jobs and shows the next free day.